Privacy Policy

1. Introduction

Saranyu Technologies Private Limited ('Saranyu', 'we', 'our', or 'us') is committed to protecting the personal data of its customers, partners, job applicants, employees, and other stakeholders. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our business activities.

Saranyu Technologies is a multi-screen OTT platform and video streaming technology company, established in 2011 and headquartered in Bengaluru, India. Our products include the Multi-Screen OTT Platform, LUMOS (White-Label MicroDrama Platform), Customer Data Platform (CDP), DRM Platform, and Insta Play.

2. Scope

This policy applies to personal data collected or processed through:

• Our website (www.saranyu.in), including product pages, enquiry forms, and demo request forms;
• Job applications submitted via the Careers page (www.saranyu.in/careers);
• Customer and partner onboarding, OTT service delivery, support, and maintenance; and
• Business communications including email, phone, and meetings.

This policy does not cover third-party websites or platforms that are not owned or operated by Saranyu Technologies.

3. What Personal Data We Collect

We collect only what is necessary for legitimate business purposes:

We do not use cookies or tracking technologies on our website. We do not send newsletters or unsolicited marketing communications.

4. How We Use Personal Data

We use personal data only for the purposes for which it was collected:

• To respond to demo requests, enquiries, and contact form submissions;
• To deliver OTT platform products and services to customers;
• To manage customer and partner accounts and contracts;
• To process job applications and support hiring;
• To comply with legal obligations and protect our legal rights; and
• To maintain the security and proper functioning of our systems.

5. Legal Basis for Processing

We process personal data on the following bases:

• Contract — to perform services under a customer or employment agreement;
• Legitimate interest — to respond to enquiries and manage business relationships;
• Legal obligation — to comply with applicable laws and regulations; and
• Consent — where specifically obtained (e.g. job applications).

6. Sharing of Personal Data

We share personal data only when necessary:

• With authorised employees involved in delivering our services;
• With cloud hosting, infrastructure, and platform service providers acting on our behalf;
• With auditors, legal advisers, and regulators as required by law; and
• In the event of a business transfer, merger, or acquisition.

We do not sell personal data. All third-party processors are required to maintain appropriate confidentiality and security standards consistent with applicable law and contract.

7. Information Security and Business Continuity

Saranyu Technologies is compliant with ISO/IEC 27001 (Information Security Management) and ISO 9001 (Quality Management System). We maintain an organisational commitment to the confidentiality, integrity, and availability of information assets, including personal data.

To protect personal data, we apply the following controls as appropriate:

• Access controls and role-based authentication to limit data access to authorised personnel;
• Encryption of data in transit and at rest where applicable;
• Secure communication channels for internal and external data exchange;
• Activity logging, monitoring, and incident response procedures;
• Vulnerability assessments and regular security reviews;
• Vendor and third-party security assessments and confidentiality obligations;
• Backup and recovery mechanisms to support business continuity; and
• Employee awareness and training on information security and data protection.

No method of electronic transmission or storage is completely risk-free. Saranyu Technologies applies safeguards consistent with the sensitivity of the data and our ISO/IEC 27001 and ISO 9001 compliance obligations. Any security incident involving personal data is handled through our documented incident response process.

8. Data Retention

We retain personal data only for as long as necessary for the purpose collected, to fulfil contractual obligations, or as required by applicable law. Retention periods are defined in our internal Data Retention Schedule and take into account legal requirements, contractual commitments, and operational need. When data is no longer required, it is securely deleted, anonymised, or archived in accordance with our documented procedures.

9. Recruitment and Candidate Privacy

Saranyu Technologies collects personal data from job applicants through the Careers section of our website (www.saranyu.in/careers). This includes name, contact details, resume/CV, educational background, work experience, certifications, and other information voluntarily submitted as part of an application.

Candidate data is used solely to:

• Assess suitability for current or future roles;
• Communicate with candidates regarding the status of their application; and
• Support recruitment administration and onboarding where an offer is made.

Candidate data is accessible only to authorised HR and hiring personnel. It is not shared with third parties except where required for background verification or as permitted by law. Unsuccessful candidate data is retained for a reasonable period in case of future opportunities, after which it is securely deleted.

10. Individual Rights

Subject to applicable law, individuals may request to:

• Access the personal data we hold about them;
• Correct inaccurate or incomplete data;
• Request deletion of their data;
• Restrict or object to processing; and
• Lodge a complaint with a relevant data protection authority.

Requests can be submitted using the contact details in Section 13. We will respond within a reasonable timeframe and in accordance with applicable law.

11. Third-Party Links and External Services

The Saranyu Technologies website (www.saranyu.in) contains links to external pages and platforms that are not owned or operated by Saranyu Technologies. These include:

Saranyu Technologies is not responsible for the privacy practices, security measures, or content of any third-party website or platform. Individuals are encouraged to review the privacy notices of those platforms before submitting any personal data.

12. Policy Updates

This policy may be updated from time to time to reflect changes in law, technology, or our business operations. The current version will always be available on our website. Material changes will be communicated through appropriate internal channels and the effective date updated accordingly.

13. Contact

For any questions, requests, or concerns related to this policy or to personal data held by Saranyu Technologies, please contact: